Repairing first generation Apple Watch.

I heard strange pop noise when I took my watch from its charging dock. Then reboot cycle began and I left them on the desk for a night. On next morning, thought of software issue, decided to deal with it later, I put the watch on and couldn’t get touch screen to respond. I could unlock the watch with iPhone. Then on my commute to work reboot cycle began again. I was able to touch in with Apple Pay and I couldn’t touch out with “Card Unavailable” message. I got into the office and while lifting left arm to press door button I heard another short rattling sound coming from my wrist. I shook my wrist, and Apple Watch screen opened like a little door, rattling on thin wires strip. Came back to my desk and feeling upset I put the watch away, gently wrapped it to apply pressure from top and bottom with paper tissues and duck tape, then put them in black spring loaded glasses case to apply even more pressure and security. I thought of it as little coffin and felt sad.

Been busy with work, one or two weeks later, I went online to research the issue. This thread on Apple forum was most popular and gave me little hope it was factory issue. We wouldn’t be able to afford $200 repair cost. I bought them more than 2 years ago and was mostly happy with it, planned to use Apple Watch for another 2.

Next day I had scheduled call and friendly person suggested that the reason is battery which is expanded after large amount of charging cycles. He suggested to bring watch for repair or send him a picture. I regret not taking a picture when screen went loose.

With little hope I went to Apple Store Kingston, there I explained my problem. Apple Store employee couldn’t pick up screen with his nails and screen started to recognise touch input again. Been tightly sealed for a week, it could reverse the damage. It is not safe to use device with damaged battery. Another reason keeping device in a case was fear of fire or even explosion.

I signed estimated £165.83 repair cost, with single part which is entire watch body without band. I was told I don’t need to pay anything right now. He also told me they had replacement program but only for the back of the watch coming loose.

4 working days later I received “Your product is ready for pickup” letter. My hope grew stronger still I couldn’t know what to expect, I could get a bill or my broken watch back but I got small cardboard box, had to sign another waver with the same £165.83 price and £0 due amount. I was asked do I want to open the box right there or home, I choose latter, oh boy what a surprise I got.

Grey box with another white box inside. Sealed 38mm Apple Watch body.

To my delight, Apple sent Apple Watch Series 1, 2016 model with updated dual core CPU straight from China. It was mentioned in email but I wanted to check SN and engraving to be sure. Excelent customer service on every level.

Low Brightness Bug in iOS 10.2.1

10.3 Update.

I need to mention, the main issue is now resolved. People which couldn't see without maximum brightness not suffering any more. From what I found, problem caused by energy saving behaviour and it's also exist in 10.3, however maximum brightness cap is removed.

10.2.1 Problem.

With iOS 10.2.1 update Apple engineers fixed lots of security problems. I was impressed with the list of fixes and the fact that Apple credited some people and organisations which helped to discover the problems.

I went to Twitter to find out how update is doing, as I sometimes do, and found one complaint from Tim Carr about brightness issues on his iPhone 6. First I was sceptical because I read release notes prior and I couldn't make a connection between patching core iOS security and breaking brightness.

Turns out there's real bug which locks maximum iPhone 6 and 6s[^2] brightness at certain battery levels. Tim Carr is registered blind and having maximum screen brightness at all time is very important for him and many other users with visual disabilities. Quick search brought this iMore forum thread which proves that's it's not isolated problem.



Two iPhone 6 phones. Left is without latest update. Right is with latest update. Left screen is much brighter.
Two iPhone 6 phones. Left is without latest update. Right is with latest update. Both set to full brightness. Image from Tim Carr's tweet.

We tried to troubleshoot it and came to a conclusion that's issue was in iOS not his iPhone. I hoped that Apple Support could help and encouraged Tim to talk to them. That's didn't help at all. Tim tried to reach them in many ways — through Twitter and phone calls and couldn't get any solution. In his desperation he even tweeted to Tim Cook:[^1]

and recieved this poor response:

It would be much better if Apple could admit their fault and inform their support team. I bet some iPhone 6 owners talking to Apple Support right now and getting standard responses to restore their devices. Apple Support at this moment has no idea about the problem and taking every enquiry through the standard path when it could be just a single reply: *Thank you, we working on a fix, I'm meanwhile please try to turn Zoom on and off.*

Instead they making it worse:

As Tim found out, there's a workaround. I mentioned it on the top. I also submitted a radar #30612785. Let's hope it's going to be fixed.



[^1]: Note Apple Support monitors tweets to Tim Cook.
[^2]: I couldn't reproduce issue on my 6s which means not all devices affected.

The State of iBooks in Early 2017. ⚓️

Michael E. Cohen from TidBITS wrote amazing post revealing details about current iBooks state. Even found “irritating” Truncated Serif bug I never noticed before. Michael also like me noticed that iBooks sync ignores books added not from the iBooks Store.

His conclusion:

iBooks is not quite as unreliable and confusing as it was when I wrote about it last year, but neither has it improved nearly as much as loyal iBooks users deserve. Moreover, what little support documentation Apple provides is sketchy and inaccurate, leaving the impression that even the support and documentation departments within Apple are ignoring iBooks.

I wrote about iBooks stagnation 2 weeks ago, glad I’m not the only one concerned about its future.

Black Wallpaper.

My iPhone Home Screen.

All my iOS wallpapers are black. I am using simple black wallpaper for iPhone more than 3 years and now also trying it on iPad. Black wallpaper has following perks.

  • Less visual noise on the Home Screen.
  • App icons easier to recognise.
  • Matches nicely with black bezel.1
  • You not getting tired looking at it.

Note original iPhone had black wallpaper.

How to Make One.

Unfortunately Apple doesn’t include it with iOS. To make your own you can use Pixelmator app.

  1. Open Pixelmator app.
  2. Tap on the + icon to Create Image.
  3. Select Custom…
  4. You will get empty canvas with your device screen size. Tap Create.
  5. Tap on the + icon, select Layers control. Pixelmator Layers.
  6. Select black rectangle.
  7. Tap Activity Sheet button and save image to Photos.
  8. Open Photos, tap on the Activity Sheet icon and tap Use as Wallpaper.
  1. My iPad and iPhone are black. 

Backing up iBooks, DRM and Region Switching.

There’s many readers on the App Store but iBooks was always my favourite. It was one of the first applications developed by Apple for iPad. It is the app which convinced me to purchase my first iPad 7 years ago, primarily for reading books and PDF documents.

There’s many things to admire about iBooks:

  • Beautiful shelf view with covers, colourful and crisp.
  • Stunning page turning animation.
  • Auto-Night Theme.
  • Bookmarks and Notes sync.
  • Built-in iBooks Store.
  • Beautiful typography and tasteful layout.

Obviously nothing is perfect and there’s several aspects of iBooks which needs to be improved.

Backups!

Other issue is lack of Activity Sheet. I prefer to keep an extra backup on top of iCloud for all my books. It is easier to import book but it is impossible to export it. Currently to backup files from iBooks Mac is necessary.

Sync was always a mystery for me. Generally it is very robust and fast. There’s very interesting aspects of it. For example, I can make a note then remove book from all devices and then add it one year laters and my note will be there waiting for me. Notes and Bookmarks sync is great and works everywhere. However, file sync only works for purchased books and PDF. And this leads me to DRM (digital rights management).

Because Mac is required to create a backup file for books purchased from iBooks Store, I don’t recommend to anyone to buy from iBooks Store if they don’t have access to Mac.

Problem of DRM.

Everything purchased from iBooks is protected by publishers which means I’m as copy owner don’t have control. Not every online book store is like this. You can get DRM free books from Humble Bundle, Oreilly and Image Comics which I wrote about. I applaud to their initiative. I don’t want my library to be forever locked inside of iBooks. It is important to have freedom to use any reader you like in case Apple goes out of books business or someone makes better reading app. As iPad user I appreciate that I can add any DRM free book into iBooks and read it there. I don’t appreciate the fact that non iBooks books not syncing (luckily reading position, notes and bookmarks do), especially when I can sync PDF files easily.

Moving Region.

One other thing I hate about DRM is region locking. For instance, if I purchase book from UK Store and than move to United States Store it is my responsibility to have an extra copy somewhere because Apple would not allow to re-download it again from US Store.1 That’s why I always have an external folder in iCloud Drive with my library.

I noticed very curious thing when adding books I purchased from US Store into iBooks where I logged in with UK account. Books can be added very easy and Apple does not prevent me to read them. Apple will even sync this books across all my devices. However when I “remove the download”, iBooks wouldn’t allow me to download it again.

General Stability.

Sometimes I get error message. I don’t remember details but it is obvious that ePub format needs to be improved, especially, error handling. There’s nothing worse than get your book corrupted when you don’t have an internet connection.

Update on Publishing.

Just about an hour ago Dimsumthinking wrote excellent blog post about iBooks Author and how Apple abandoned its development. I am mostly agree2 with the post and I hope Apple will continue investing into iBooks Author especially knowing how much worse Amazon tools are. This is missed opportunity for Apple to capture more creative publishers.

  1. The same is true for movies, TV shows and music. 

  2. Dimsumthinking mentioned that he is appreciating ability to email his customers who acquired book through Gum Road. I do understand benefits but as consumer I also value the fact that iBooks Store doesn’t disclose my email address. 

Text Selection on iPad.

Finding myself working from iPad more and more, including this blog, I wanted to share few tips on typing.

At first I would always connect my Applet Wireless Keyboard before working on long text however recently I found myself using on screen keyboard more. There’s many advantages when using software keyboard:

  1. I can start immediately.
  2. I can work on any surface at any place.
  3. Quick Type suggestions easier to reach.
  4. When I need to be quiet, I can disable sound.
  5. When sound is on it is superior experience to mechanical sound because different keys produce different sound.

Typing on glass is entirely different experience. However I don’t think it is lesser experience, moreover I think MacBook keyboard will be replaced with touch screen eventually. I am finding typing on glass easier and easier. You don’t need to press on keys and I like it. The same reason I prefer keyboards with less travel. I think it’s a direction we going to. It just a matter of practice and you can be as much productive as with hardware keyboard.

There’s disadvantages also - less screen space which we can’t do anything about and text selection problem. Classic iOS magnifier glass selection is accessible but not fast enough. New 3D Touch gesture is amazing on iPhone but doesn’t work on iPad. iOS 10 introduced trackpad mode for iPad but I always couldn’t understand how to select text with it. Here’s some things I’ve learned from iOS 10

  1. Pan with 2 fingers to move a cursor. That’s easy to do, reliable1 and faster than using magnifying glass.
  2. 2 fingers tap anywhere on the keyboard surface to select a word.
  3. 2 fingers double tap to select entire sentence.
  4. When text is selected, try to pan with 2 fingers to any direction to change selection.

The last 3 tips is amazing and makes typing on iPad much more enjoyable. They were not obvious for me.

You also can double tap on the text to select a word. It’s useful when keyboard is not present.

  1. I think something changed in the latest iOS update and my problem when I would select text accidentally while moving cursor with 2 fingers is fixed. It just doesn’t happen any more. This is great improvement. 

When Asking for Review, Alerts Are Good. ⚓️

With iOS 10.3 beta Apple introduced new ask for a review tool for developers. Currently it works as modal alert. Supertop’s Oisin Prendiville made an interesting post where he shows an alternative notification style design. This post is a good work. I don’t agree with it, as developer, I want alert, not notification.

Like John wrote, I am sure when Apple designers read this post they rolled their eyes, of course they had this mockups and decided to go with alert instead. Not because it’s the first idea they had, not because they didn’t consider other options but because it’s the best choice in this context.

Modal alert makes this as explicit request its appearance rare and important for developer. It makes it meaningful for user too. There’s a reason why majority of custom solutions use modal alerts instead of banners. Notification request going to be neglected. If you want to review, it is easier and faster to work your way through alert. Notification adds extra tap and it requires user to act immediately or come back to it later when the right momentum is lost.

Altershot 1.4

I keep working on Altershot, my personal product which I created when I had a need to publish iOS screenshot from my iPad and I wanted it too look professional. At that time I used a Mac app to do it, the app changed screenshot Status Bar to remove everything except full cell signal, full Wi-Fi signal, fixed “9:41 AM” time and full battery. The kind of Status Bar which allows viewer to focus on your app content. You can remove Status Bar completely but than you not presenting the app as it is. Viewer might think the app hides it which is a usability concern.

Apple website shows 3 iPhone devices with identical Status Bar.

Here’s how Apple presents iOS 10 on their US website. If you change its region, format of the time on screenshots also changes. For example, some countries have “9.41” instead of “9:41 AM”. The same true for watchOS screenshots.1 The latest Altershot update is released today and it allows editing watchOS screenshots.

Editing watchOS screenshot in Photos Extension.

With iOS 8 Apple introduced Photos Extensions but not many people know about it. iOS 10 includes Apple’s own Extension called Markup, I hope this will make it more discoverable. Latest Altershot update has Photos Extension.

Download Altershot from the App Store.

  1. watchOS always displays “9:41” without am/pm symbol. I am not sure about the colon. 

♻️ Recycling Kingdom. 🇬🇧

Coming to UK 🇬🇧 changed my live. I remember when I looked into a bus window riding to the Oxford. I saw green fields, forests birds and animals, lots of animals. On university campus I saw multi-colored bins, designated smoking area and generally tidy roads. When I saw how much effort is done to protect the nature how much care British people put in everything that’s surrounds them, I am thinking how can I contribute.

Back in Russia the only thing I cared is collecting batteries 🔋🗑 and modern lightbulbs. Before living, I made a trip to local IKEA shop to dispose batteries into a special bin. Battery throwed into a landfill poison soil and getting in the water. At that moment in 20141 there was no way to dispose energy saving light bulbs so I stored them in a box with a warning note. ⚠️

Mixed Recycling.

Black rectangular bin with a sticker that shows whats recyclable.

As I learned, recycling saves money — which means less taxes, less energy, which is good for preventing Climate Change and it helps to reduce amount of waste we throwing into oceans and land. Less people give a though about Recycling and Nature in Moscow but here in 🇬🇧 everyone contributes to a some degree, from a local council to every home. Mixed Recycling is simple, you don’t need to separate glass from metal.

Some answers.

Anything that has multiple layers is not recyclable, for example, crisp bags, single tea bags wrap paper.

Rinse containers, jars and pods from food.

Tear off plastic windows from mail envelops.

Tear off non recyclable label from plastic bottles.

Sign up for paperless bills for the services you’re paying for.

Paper receipts are not recyclable because of the chemical ink.

Buy biodegradable water wipes and diapers for your baby.

Don’t throw away bread film,2 bring them to Waitrose. This kind of film have following logo. I also saw it on Coke cans multi-pack wrap.

Recycle with carrier bags at larger stores logo

Finally, bring your own cup to coffee shop, it’ll even cost you less in Starbucks. Mixed paper coffee cups are never recycleble but sometimes you can tear off paper wrap.

Every council has different recycling facilities, for example, only some kinds of plastic are recyclable. Use internet to get all the information you can from your local council. Unfortunately, almost no one gives a full information, each plastic box is marked with a number from 1 and up. Oxford council has information about what numbers are recyclable. Even if plastic don’t have a number you can try to stretch it or to squeeze it, if it keeps shape, it can be recycled. Look at this illustrations:

2 pictures with a hand squeezing plastic packages, one of them stays the same and other spreads out. First is recyclable.

**When in doubt ** always use general waste bin, the risk of contaminating perfectly recyclable materials is worst than not recycling one item.

Food Waste.

Here in 🇬🇧 almost every kitchen has green Food Waste bucket with biodegradable line-in bags. Food waste is used to produce energy or safely composted. When you throw food into a plastic bag it creates greenhouse gas, poisons water and contributes to Climate Change. Don’t use normal plastic bags for food waste.

Plastic Bags.

There’s a new law which prohibits giving away plastic bags in groceries shops. Now they cost 5p. This had huge positive effect 3, people now reusing their bags. I am always carrying a bag with me in my coat and I have one in my backpack. We have cotton bags for a weekly groceries shopping.

Unfortunately this law didn’t applied for a street food. They continue to give away plastic bags for each customer with a food in another plastic container.

When you buy take-away, don’t accept a bag, give it back, moreover bring your own reusable plastic container.

Home delivery food, which is very popular here, will give you food in a plastic bag. Yesterday we ordered Chinese and I tried to give it back to courier but he didn’t want it and walked away quickly. Next time I will try to be more persuasive.

Electronic waste.

The best place to bring your old iPhone, laptop or any other electronic device is Apple. they even have special robot to disassemble every iPhone component. If your iPhone still works you can get money for it.

I also found this black bins in the center of London.

Black metal box for throwing away small electric devices.

Donate your old electronics or sell it on eBay. Don’t throw it away.

Air Pollution.

Crossed truck sign. Please respect our residents and switch off your engine when stationary. Hackney.

Air in London is better than in Moscow, where government burns waste right in the center of the city in multiple places, there’s no cyclists, roads are very busy, electric cars are non existent and all the trucks going right through the city center because there’s no separate road for them. I see more green areas in London. 🌳

However, it is still bad even here and that’s why government introduces new tax for old cars.4 When I see parked car with running engine I am telling the driver to turn it off, if this is a company car, I take a picture and write email. I always getting a response with a promise to advise their drivers. You can do the same.

Conclusion.

You might think that’s I am overly optimistic and idealistic about this. Often people use wrong bin, don’t separate food at all. I believe we can be better with this and we can encourage our neighbors and coworkers to be more thoughtful. We can’t do everything right but at least some percent of the waste is properly disposed and this is already slowing down Climate Change. That’s why when I see that’s some people don’t care it doesn’t stops me from doing my part.

  1. Now it looks like the situation is better and there’s multiple locations for accepting 💡 in Russia. 

  2. Probably specific for UK. 

  3. England’s plastic bag usage drops 85% since 5p charge introduced. 

  4. Sadiq Khan unveils plans for extra charge on London’s most polluting cars. 

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